- Jun 5, 2017
It doesn't excuse the lousy customer service in BI which is at best perfunctory and a shade unfriendly, carried out by bored people processing passengers as if they were a bit of a nuisance. This year I've gone through Belfast City in late January, Dublin in April and Aldergrove at the end of June. In Dublin, the security checks were made as pleasant as it is possible in the circumstances. The Aldergrove experience was about one step up from a trip behind the Iron Curtain circa 1979. I'm not so deluded as to think that in Dublin they are more friendly - like other capital cities anywhere you can experience dreadful rudeness, but it was obvious that the security staff in Dublin airport had been trained in people skills as well as their primary purpose. In BI that was lacking.Well, it's pretty bad but Dublin has taken most of the international customers so it's left with the rest. That said, Dublin Airport isn't the El Dorado it's made out to be by some, either. What major airport still has no direct train link to the city centre? Getting out of Dublin Airport by public transport is best avoided.
As I went through security there in June, a young bloke chewing gum, possibly a third my age, barked "raise yer arms, mate" when something pinged after I emerged through the metal detector. Now there's a case for a long, long course in people skills, or maybe, even, reassignment to baggage handling.