What the hell is going on with British Airways?

Wascurito

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Since early this morning, British Airways flights have been grounded due to what the company is calling a "major IT system failure". They're insisting it's not due to hacking and it doesn't involve any cyber viruses but over 12 hours into this crisis, there's no sign of its being resolved.

Earlier, they said flights would be cancelled until 6pm but now they have cancelled all flights for Saturday and asked passengers not to come to Gatwick or Heathrow airports.

Bizarrely, it's not just about the taking off and landing of flights. The problems have also hit British Airways call centres, the website and the mobile phone application and have crashed BA systems worldwide with UK bound flights from outside the UK also being affected.

The GMB union says this disaster could have been avoided if BA hadn't made hundreds of IT staff redundant and outsourced their jobs to India at the end of last year.

BA cancels flights from London as global IT outage causes chaos | Reuters
 


Morgellons

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Since early this morning, British Airways flights have been grounded due to what the company is calling a "major IT system failure". They're insisting it's not due to hacking and it doesn't involve any cyber viruses but over 12 hours into this crisis, there's no sign of its being resolved.

Earlier, they said flights would be cancelled until 6pm but now they have cancelled all flights for Saturday and asked passengers not to come to Gatwick or Heathrow airports.

Bizarrely, it's not just about the taking off and landing of flights. The problems have also hit British Airways call centres, the website and the mobile phone application and have crashed BA systems worldwide with UK bound flights from outside the UK also being affected.

The GMB union says this disaster could have been avoided if BA hadn't made hundreds of IT staff redundant and outsourced their jobs to India at the end of last year.

BA cancels flights from London as global IT outage causes chaos | Reuters
That's probably your answer right there in bold.
 

Mick Mac

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Since early this morning, British Airways flights have been grounded due to what the company is calling a "major IT system failure". They're insisting it's not due to hacking and it doesn't involve any cyber viruses but over 12 hours into this crisis, there's no sign of its being resolved.

Earlier, they said flights would be cancelled until 6pm but now they have cancelled all flights for Saturday and asked passengers not to come to Gatwick or Heathrow airports.

Bizarrely, it's not just about the taking off and landing of flights. The problems have also hit British Airways call centres, the website and the mobile phone application and have crashed BA systems worldwide with UK bound flights from outside the UK also being affected.

The GMB union says this disaster could have been avoided if BA hadn't made hundreds of IT staff redundant and outsourced their jobs to India at the end of last year.

BA cancels flights from London as global IT outage causes chaos | Reuters
Some Truth perhaps in the outsourcing issue but did they outsource their servers to India. Seems unlikely.
 

Wascurito

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That's probably your answer right there in bold.
It just seems to be so catastrophic, I don't see how one programmer or call centre person in Bangalore (or wherever) could wreak such havoc.
 
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eoghanacht

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Putin...
 

owedtojoy

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Since early this morning, British Airways flights have been grounded due to what the company is calling a "major IT system failure". They're insisting it's not due to hacking and it doesn't involve any cyber viruses but over 12 hours into this crisis, there's no sign of its being resolved.

Earlier, they said flights would be cancelled until 6pm but now they have cancelled all flights for Saturday and asked passengers not to come to Gatwick or Heathrow airports.

Bizarrely, it's not just about the taking off and landing of flights. The problems have also hit British Airways call centres, the website and the mobile phone application and have crashed BA systems worldwide with UK bound flights from outside the UK also being affected.

The GMB union says this disaster could have been avoided if BA hadn't made hundreds of IT staff redundant and outsourced their jobs to India at the end of last year.

BA cancels flights from London as global IT outage causes chaos | Reuters
Fingers crossed here ... got my holiday flights booked with them on Monday ...
 

owedtojoy

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It just seems to be so catastrophic, I don't see how one programmer or call centre person in Bangalore (or wherever) could wreak such havoc.
The Ulster Bank outage a few years ago, which took months to sort out, was supposed to have been caused by one graduate technician who was given a manual and told to do an upgrade to the system.
 

Mad as Fish

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It just seems to be so catastrophic, I don't see how one programmer or call centre person in Bangalore (or wherever) could wreak such havoc.
All Brexit's fault.
 

Lumpy Talbot

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No
Wonder if it is anything to do with intel on a possible terrorist attack. The highest level of alert is in place and an airport or BA would be a prime target. Might not be the case as there appears to be chaos at Heathrow with lots of passengers stranded.

Bank holiday weekend as well so they need to clear this before Monday.
 

Wascurito

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The Ulster Bank outage a few years ago, which took months to sort out, was supposed to have been caused by one graduate technician who was given a manual and told to do an upgrade to the system.
Outages....?

The RBS banking group (which includes Ulster Bank) has been plagued with IT problems ever since they closed their support centre in Parkgate Street in Dublin and moved the jobs, lock, stock and barrel to the UK.

I have a lot of sympathy for UB customers because it's a small bank in another country (from an RBS point of view) and the bigger RBS bank brands will always get higher priority.
 

Wascurito

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The BA chief executive is blaming a "power outage".....!
 

Lumpy Talbot

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No
Heathrow is a sh1thole at the best of times. It will be like something from Dante by tomorrow morning.

Hate that place with a vengeance. In fairness the place should be downgraded with a whole new airport in the Thames estuary.
 

Mad as Fish

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The BA chief executive is blaming a "power outage".....!
It's taken them long enough to come up that excuse and it wold be the height of incompetence not to have a back up supply to switch in if the lights go out.
 

Lumpy Talbot

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No
Mind you I did read back around 2007 that the UK needed five new power stations if it wasn't to experience power blackouts by .... (cue ominous music)... 2017.
 

Mad as Fish

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Heathrow is a sh1thole at the best of times. It will be like something from Dante by tomorrow morning.

Hate that place with a vengeance. In fairness the place should be downgraded with a whole new airport in the Thames estuary.
Trapped on an island with a bunch of loony's who have sticks of dynamite stuck up their holes doesn't strike me as the perfect start to the jolly old hol's.
 

Lumpy Talbot

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No
Probably just found out that the new pound coin doesn't work in the meter.
 

Lumpy Talbot

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No
Just goes to show that it pays to keep one's bicycle in perfect working order. Keep calm and keep pedalling.
 


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